January 7, 2020 CreativeStudios

Client Services Officer

Client Service Officer acts as a link between clients and the agency. You are responsible for the coordination of all campaigns and therefore communicating clearly to all those involved.

You must understand your client’s needs/objectives and liaise closely with them throughout campaigns, often on a daily basis. You will manage administrative and campaign work to ensure that all projects are completed on time and on budget.

You will report directly to the Client Service Manager

Principal Accountabilities:

  • Operate effectively as a member of the team
  • Operate effectively as an individual for a quick turnaround
  • Responsible for meeting expectations and deliverables on time
  • Demonstrate creative, technical and analytical skills
  • Demonstrate ability to communicate effectively in both technical and business environments

Job Responsibilities:

You will report to the Creative Director. Your responsibilities will include:

  • Meeting and liaising with clients to discuss and identify their advertising requirements
  • Working with agency colleagues to devise an advertising campaign that meets the client’s brief and budget
  • Presenting alongside agency colleagues (particularly the Client Service Manager), the campaign ideas and budget to the client
  • Working with the Client Service Manager to brief media, creative and research staff and assisting with the formulation of marketing strategies
  • Liaising with, and acting as the link between, the client and the advertising agency by maintaining regular contact with both
  • Ensuring that communication flows effectively
  • Negotiating with clients and agency staff about the details of campaigns
  • Handling budgets, managing campaign costs and invoicing clients
  • Writing client reports
  • Monitoring the effectiveness of campaigns
  • Undertaking administrative tasks
  • Arranging and attending meetings
  • Prospecting and winning new business

Required Skills:

The following qualifications will assist the successful candidate in carrying out these responsibilities:

  • Excellent in working with teams and independently.
  • A strong visual and creative sense.
  • Capacity to handle more than one project simultaneously.
  • Ability to pay attention to details and be well organized.
  • Ability to use Microsoft Office (Word, Excel, and Powerpoint).
  • Knowledge of the creative industry.


  • A degree in a relevant field.

How To Apply

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